The reference questions that actually predict performance

Dean Garamella

By the time you call references you have usually made your decision, and the call becomes a formality you are hoping not to fail. That is a waste of the one conversation with somebody who has actually watched this person work.

Why the standard questions fail

Would you rehire this person invites a yes, because saying no about a former employee is a thing careful people avoid. What are their weaknesses invites a rehearsed answer, usually a strength wearing a disguise.

The problem is not that referees lie. It is that vague questions give them permission to be vague, and most will take it, because being specific about a former colleague feels like a risk.

Ask about circumstances, not qualities

Tell me about a time the plan changed suddenly. What did they do first. This asks for a story rather than a judgement, and stories are much harder to make bland.

What kind of problem would you bring to them before anyone else, and what kind would you take somewhere else. Referees answer this honestly because both halves feel fair. The second half is where the useful information is.

Who did they make better. A person who develops the people around them leaves evidence, and a referee can usually name someone within a few seconds or cannot name anyone at all.

The question that does the most work

If they started with you again on Monday, what would you set up differently for them. This is not a question about the candidate’s flaws. It is a question about the conditions they need, and it gets answered generously because it sounds like advice rather than criticism.

The answers are startlingly practical. They need a clear line to the person who decides. They need to be kept out of that particular meeting. They struggle when they inherit somebody else’s half finished work. All of that is directly usable in the first month.

Who to actually call

A former direct report is worth more than a former manager, and almost nobody asks for one. Managers see the output. Reports see the method, and the method is what you are buying.

One caution. Ask permission and go through the candidate. A reference call that reaches somebody’s current employer without their knowledge does real damage to a person who has done nothing wrong, and it will cost you the hire.

A reference call done properly does not usually change your decision. It changes how well the first ninety days go, which is worth more.


Want a second opinion on a search you are running?

One call, no obligation. We will tell you whether we think we can help, and we will say so plainly if we cannot. Let us know either way.